Jack was one of our best clients ever! He was one of the sweetest sellers ever. His story started off tear filled with sorrow to an ending with tears of joy. The journey was stressful as most short sales are and there were obstacles to overcome a long the way.
We had the best surprise ever on the night before closing when we got a call from the closing department at Chase.
Jack was expecting $3000 from the HAFA program for relocation monies but when the closer looked over the numbers on our HUD and matched them with her required net there was another $20,000 that she said we could give to the seller the next say at closing.
Imagine the surprise of getting a phone call right before closing that you are getting an extra $20,000 at closing! It could not happened to a better person.
He was SO happy with everything we did for him from beginning to end.
The day after closing we were the ones who were surprised. There was a knock at our door and the 1-800-Flowers delivery person was there. He had one HUGE vase of 2 dozen roses and two smaller vases of roses and assorted flowers. The large bouquet was for me and Nestor and the other two were for Milet and Cheska.
His notes said the following:
To: Nestor and Katerina Gasset, Can't thank you enough for the wonderful, magical service you provided me, sincerely, Jack.
To: Cheska, Thank you for your hard work and patience, I miss talking to you on the phone, sincerely, Jack
To: Milet, Thank you for the great job that you have done, sincerely Jack.
Here is Nestor enjoying the fragrance of the roses:)
And here is what Jack had to say about his short sale experience with International Properties and Investments Inc:
With a full heart, Thank you,
John (Jack) Veet
Nestor Gasset and Katerina Gasset- Realtors®, CIPS, ABR, SFR, GRI, REOS
What an amazing testimonial! I can tell you're the BEST short sale team in S. Florida, way to go. Those flowers are beautiful.
Katerina,
There are few things better than a happy ending for a client. That's a most unusual ending though with the lender providing additional funds to the Seller at the end. Bet that doesn't happen often.
I can't say that I am surprised. But I like it when the good guys get a little recognition for being awesome. :)
J Philip- Thanks! Yep, even when you do a great job you don't always get that testimonial promised and you most certainly don't get flowers:) Katerina
Wayne- It was a great ending and very wonderful magical surprise for Jack.
Chris and Maria- Thank you! We do our best and then some. Sometimes the road is rougher than at other times. It is really nice to be recognized for all your hard work on behalf of a client.
Congratulations on your HAFA success. I am working on my first HAFA short sale and it hasn't been an easy ride. Of course, it's really nice to have clients who appreciate you, esp. when they are the ones in distress.
Katerina, that is more than a testimonial to your short sale success with banks...it is so nice when clients express their appreciation...as wellington short sale agents you deliver for your clients!
Wow! That's what makes the business great. Good for you all.
A good testimonial worthy of a video right after closing. .what a great surprise.
Good for you. I often after completion of a deal feel lost that I am not talking to the client as much.
Hi Katerina...who doesn'l like a Happy Ending...Well Done! I bet Jack will tell everyone that he knows how you helped him and to Call you for their Real Estate
AWESOME! Congratulations on a job well done! Love the pics...
Thank you one and thank you all! It was a great ending to a short sale! Katerina
A very happy ending indeed. Imagine a short sale and the seller is getting money back. Great job. You deserved those flowers!
What a great story! And how nice that you were showered with beautiful flowers in appreciation! You deserve it.
Thank you Silvia and Georgina,